Allos relies In addition to, of course, boosting the sales team based on data to generate increasingly integrated and charming digital service.
But when there is no clear view of the work of the agents and communication noises, this directly impacts the quality of the relationship with the customer . After all: how can improvements be made without a data base?
Furthermore, with this lack of data, the efficiency of marketing campaigns (and consequently the sales sector) ends up suffering the impact.
Therefore, in this blog post we will tell you how Allos transformed this scenario with Huggy.
Lack of service vision impacted Allos’ marketing and sales
In fact, Allos already had a service management platform, but it was not very intuitive and did not provide significant insights. Just look specific database by industry at what the scenario was like before Huggy:
Well, the time had come to change the digital service tool. But there was another challenge: the short deadline – just 4 weeks – to implement the new tool.
This is during a period of high message flow, between Easter and Mother’s Day, key dates for marketing and consequently for sales!
But the implementation was a success and occurred sooner than expected. In fact, on Mother’s Day, the new digital service solution was already working at full steam and ensuring 100% operation.
Check out how Allos optimized customer relationships using Huggy below
The solution was to focus on less robotic communication with strategic mapping using a more robust tool.
And despite having a price 40% lower canva screenshot than the competition, Huggy had above-average differentials, especially when compared to the solution that Allos previously used.
And the criteria used to choose us were: better performance management of the service team, centralization of sales actions, as well as a simpler and faster hiring and implementation process.
Check out the actions that solved Allos’ challenges in practice:
And upon completing the implementation, it was possible to see in practice how Huggy transformed the customer relationship scenario by school email list stopping failures in service processes.
And speaking of conversions during times of high demand, another incredible result was during Valentine’s Week.
Mooca Plaza, managed by Allos, achieved 38% conversion, the result of efficiency and quality gains with Huggy.
Conclusion: 45% increase in the number of appointments
And there’s more! See below other impressive numbers achieved by Allos with Huggy’s Online Service:
With Huggy’s personalized service, Allos was able to invest in experience and personalization. This created a complete customer portfolio, now with more assertive conversational actions.
In addition, we can also mention the better management of the sales funnel and the evolution of the team’s individual performance.
In other words, the implementation of our digital service solution happened in record time and transformed the marketing sector, driving assertive sales actions.
Get to know Huggy and make your company a success story in conversations that sell
The digital transformation provided by Huggy allowed Allos to improve its service, customer satisfaction, transform conversations into strategies and much more.
