The increas volume of purchases of various products during. The Black Friday period has a significant impact on the courier activity in Romania. During this period. Considering the large number of orders. It is possible that there may be delays in the delivery of parcels or their damage or loss during transport.
When making online orders, users should pay close attention to the offers propos by merchants and check the following aspects:
- the delivery options offer by the online store. Users may consider requesting additional security services, such as the open-on-delivery service or the value-declar shipping service;
- the methods of delivery of the good (to the address, to a work point of the supplier or to an automatic delivery system – locker, easybox, package machine, parcel box or parcel dispatch boxes );
- payment methods for the good upon delivery (cash or POS);
- the delivery term, which may be longer than in other periods of the year;
- if door delivery of bulky sms services products (furniture, household appliances, etc.) is offer. The delivery of goods weighing more than 31.5 kg does not represent the provision of a postal service, but a freight transport service;
- if the packaging of the deliver parcel shows signs of damage, in which case a document can be request specifying the state of the packaging or the parcel can be refus;
- the sender’s identity, especially if the value of the goods is paid to the postal service provider (goods sent via the cash on delivery service ).
Beware of fraud attempts!
In the context where the online environment is increasingly expos to fraud. In online orders to determine how safe the online purchase of products is ANCOM. And the National Directorate of Cyber Security recommend that buyers access scamadviser.com to check if the online store is real and if the products sold are authentic.
ANCOM draws the attention of users not to respond to messages (SMS, e-mail) apparently sent by a postal service provider requesting access to a link and the completion of personal information (for example.Bank card number) necessary for the delivery of a package. If the user has been the victim of a fraud or has respond to such a message. It is necessary to inform the postal service provider and contact the police to start investigations.
In addition, in the case of goods shipp through the cash on delivery service . ANCOM recommends that before paying the request amount. The recipients who receive the parcel make sure that they or another family member have made such an order online.
What, how and where you advertise
In situations where they encounter problems relat to the delivery of products order online. It is necessary what is an esim and how can it be used? and efficient for users to contact the online store first. More details about the delivery of online orders are available here .
In the absence of an amicable solution by the online store, consumers can contact:
- National Consumer deb directory Protection Authority – if the trader is locat on the territory of Romania;
- to the local representative of the European Consumer Center , in the case of a trader from another member state of the European Union.
In the case of a merchant from a state that is not a member of the European Union. The resolution of complaints is carri out according to the mentions on the respective merchant’s website.
