Article Honda Follow our successful journey and learn how this transformation positively impacted the customer experience and the company’s results!
Motoca Honda’s Journey to Overcoming Service Challenges
Motoca is a renowned Honda dealership in Maranhão, with four decades of tradition.
However, it faced several problems telegram data with customer service, including instability in the customer service system, frequent bans on WhatsApp numbers, and slow and decentralized responses.
These challenges resulted in customer dissatisfaction and the constant need to replace chips, which was very costly for the company.
In addition to the disorganization of services , which resulted in difficulty in measuring delicate points of the operation.
After all, their focus was to be able to provide a smooth and stable service via WhatsApp, providing total convenience to the customer.
And how were these challenges overcome?
To overcome these challenges, Motoca there are a lot of good options Honda and Motoca Systems, led by Thalles Canela and Emerson, sought the Huggy solution, which provided:
Now WhatsApp has become a true ally! More stability for customers and more organization with centralization and ease of transferring service, which conveys a good image to customers, increasing satisfaction rates.
Much more than just results: benefits of investing in Digital Service
Thanks to the partnership with Huggy, Motoca has reaped the following benefits:
This is expected: when your service school email list becomes top-notch, your sales increase! Customers leave more satisfied and invite others to check it out.
Furthermore, with the possibility of measuring performance , the company can make adjustments whenever necessary.
Be a Success Story too
The digital transformation provided by Huggy allowed Motoca Honda to improve its service and, consequently, customer satisfaction.
This partnership demonstrates how innovation in service can drive positive results for established companies.
Count on Huggy’s help too. Transform your company’s digital service and boost your brand’s reputation.
