How to Communicate Change During a CX Transformation
Effective communication is critical for the success of any change initiatives, particularly for contact centers where employees are the frontline […]
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Cloud Transformation and AI Benefits in the Public Sector
In this article, we’ll examine how an AI-powered the Public Sector Contact Center as a Service (CCaaS) platform and its capabilities can
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Geofencing Advertising: A Brief Getting Started Guide with Examples
Location-based marketing is a particular form of digital marketing that allows companies to target consumers on a more personal and individual level
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8 Benefits of Customer Relationship Management (CRM) + 6 Challenges to Address First
Why use a CRM system ? What are the main benefits you can get from customer relationship management software? I’m obviously joking
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LinkedIn Email Finder (+ Email Sequences)
The Simplest Chrome Extension for Sales Prospecting Looking for a free and high-quality LinkedIn email address finder tool? You found
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7 Best CRM for Google Workspace + Integration Features
Find out what features you can expect and how each Google CRM stacks up. If you’re using Google Workspace (formerly
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How Dropbox Changed the File Sharing Game
If you share files online, chances are you’ve used Dropbox at some point. This product, simple in concept, has become
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David Henzel of MaxCDN
I’m Jeroen from Salesflare and this is Founder Coffee. Every two weeks, I have coffee with a different founder.
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Emeric Ernoult of Agorapulse
I’m Jeroen from Salesflare and this is Founder Coffee. Every two weeks, I have coffee with a different founder. We
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The Practical Guide to Networking in 2018
Sometimes I really hate networking. Not necessarily because I tend to be awkward at times, but rather because 98% of
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What SaaS Startups Can Learn from Other Industries
There are best practices and market leaders in every industry. Companies that have been there can teach you invaluable lessons
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How Spotify Became the Cornerstone of Music Streaming
Since the advent of the internet, the music industry has faced a myriad of changes and issues. From the launch