Building An Internal E-commerce Team

To clarify, Lazada, Shopee, Amazon, Zalora, etc are what we call marketplaces. This is where you sell your products online, participate in flash sales and platform promotions like 5.5 sale, among others.

An e-Commerce enabler, on the other hand, focuses more on providing end-to-end e-commerce services. If you are new to the e-commerce business, they will help you set up your online store, providing consulting, technical support and supply chain operations.

Today, global brands such as Unilever, Samsung, Amorepacific, Procter & Gamble, and even SMEs are using e-commerce enablers, enabling them to have significant brand presence in local markets in the Philippines, Vietnam, Singapore and other regions of Southeast Asia.

Customer service

Lack of personal touch is one of the real downsides of selling online. In physical stores, there is interaction between customers and partners so that customers can make good and satisfying choices.

You can bridge this gap by having a professional customer service representative. This department can be very demanding, but also very important. Good customer service will generate customer loyalty.

Ecommerce enablers are more focused phone number list on local clients and they specialize more in local services. If you want your business to go overseas, you need additional service providers which means other costs. Delivery fulfillment is limited and costly

Outsourcing part or all of your fulfillment process can only be beneficial if your product doesn’t have special needs, customization, or doesn’t require personalization. If so, your products will require a separate warehouse which means more storage costs.

Split Dragon fills gaps through data and analytics

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Is Dragon Ripped an activator? The direct answer is no. While ecommerce advocates maintain your business operations, Split Dragon helps you strategize and achieve your business goals using the big data your customers provide.

Imagine being able to know if your product is going to be a hit or flop to your customers before it’s launched, or getting CMB Directory alerts of possible problems before the customer takes the notification to the customer service department. Imagine knowing ahead of time what worked and what didn’t.


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