Influence on the purchase decision
Nowadays! customers don’t just consider price when making a purchase. People also look for good service and a unique experience. If your help desk service operates efficiently and effectively! t them to do business again are much greater.
Improvement in after-sales service
Whenever a customer purchases a product or service! they expect to have support regarding its use and other questions and situations that may arise. With a help desk! the relationship becomes even better and the guarantees of satisfaction become greater — as well as the chances of loyalty.
Another point that we cannot fail to mention is that negative service can harm the image of the business and drive away even more people! since those who have had bad experiences will share the facts with people close to them.
After all! how can it be structur?
There are a few points to consider when structuring your company’s help desk. Some of the most basic are:
Investment in a telephone system
Since the telephone is still one of the main means of contact extends the effect after laying us by customers! it is necessary to have a quality telephone service. To optimize service while optimizing costs! it is worth investing in a PABX .
It creates a network of extensions that optimizes communication. In addition! it ruces telephone costs and also has the possibility of generating free calls between sectors and even units of the same company.
Just like in the case of telephony
It is also worth having a system that automates help desk routines and helps control open calls.
Employee training
Employee training should focus on the use of tools! dealing guide on how to fill in elementary school e-reports with customers and what actions should be taken in each case. This will help The chances of winning employees know what they are looking for! what can marketing list be done to solve the problem and how to convey the company’s values through customer service.
