As we have seen! the help desk is the sector that helps to connect your company and the customer and strengthen the relationship! increasing the quality of services and creating opportunities to increase satisfaction — and the possibility of loyalty.The Brazilian fintech has revolutioniz processes by rucing bureaucracy for opening accounts and obtaining crit. The service is 100% digital! from the moment the application is made to the completion of banking transactions.
Development of new technologies
Each banking institution develops its own technology model to serve its customers . However! the trend is for all to offer complete platforms! including access to balances! transfers and investments.
In this way! banks can use tools such as Guia Bolso ! which makes it easier to monitor the use of financial resources. to the user’s profile. Everything is done online! in just a few minutes.
Transparency in processes
By enabling access to bank accounts through apps! financial satisfacción del cliente institutions also ne to manage processes with greater transparency. This is because customers can track transactions! check their balance daily and all fees charg.
Competition between fintechs
Traditional banks also means that institutions ne to adapt to consumer models! adopting ethical and social principles. After all! the power of decision-making and negotiation is now in the hands of the consumer .
Therefore! institutions that are transparent and offer fairer prices will have a better chance of gaining ground among consumers! especially younger ones. It will be necessary to adjust negotiation strategies! fees appli and other services to offer customer service that meets the demands of the digital age.
Have you seen how digital transformation in the k13 online report application financial market can change the way banks interact with their customers? The more prepar your company is! the better it The solution also presents will be able to deal with marketing list this situation.Is there an ideal profile to play the role of an IT manager?
