so guests can order room service without having to call anyone;
install a digital panel in the lobby so that interest guests can view information about tourism! transportation and convenience services in the surrounding area;
create a holographic concierge to serve your guests at any time of the day or night (yes! this already exists ).
Technology to monitor and measure experience
An indirect but very important role play by technology in luxury hotels. After all! you can’t improve what you can’t measure!
There are many other possibilities
One of the richest is “unsolicit” feback research! which is publish online! on blogs! forums! social networks and opinion sites. The use of big data tools allows you to collect this information and convert it into satisfaction reports. This will give you a solid basis for developing actions aim at correcting problems and improving the experience of your future guests.
Additionally! you can use this feback to establish an cover letter – example after-sales policy. By recognizing any complaints that your guests may have after their stay! you have the opportunity to respond and take action to reverse the dissatisfaction! avoiding the loss of a customer. And even a satisfi customer can become a loyal customer for life ! if you pay attention to what they have to say after they leave the hotel.
Technology for management and service
We could not fail to mention two other uses of technology in the hotel segment: in business management and in customer service.
For management! you can count on systems focus on fitur terbaik e-learning smart school hotel governance . This type of system aims to control essential procures! such as picking up and returning guests’ clothes! restocking the minibar! and tidying twd directory up the rooms. It also connects the chambermaids! housekeepers! and reception! allowing This regard don’t limit the exchange of information between these areas.
